Welcome to ELM Endocrinology & Lifestyle Medicine, PLLC (“we,” “our,” or “us”). These Terms of Service (“Terms”) govern your access to and use of our telehealth services, website, educational content, and any communication with our practice.

By using our services or accessing our content, you agree to these Terms. If you do not agree, please do not use our services.

1. Medical Services and Disclaimer

We provide telehealth-based medical care and educational materials.

• Clinical care is delivered by a licensed and board-certified Physician Associate (PA).

• Educational content (including blogs, videos, and social media posts) is for informational purposes only and not a substitute for individualized medical advice.

• You agree not to use our educational content to self-diagnose or delay seeking appropriate medical attention.

2. Eligibility and Use

You must:

• Be at least 18 years old or have the consent of a parent/legal guardian.

• Provide accurate, complete information during registration and appointments.

• Use our services only for lawful, personal health-related purposes.

You may not:

• Access our clinical services under false pretenses.

• Use our platform to harass, abuse, or defraud others.

• Attempt to breach or bypass any security feature on our website or platform.

3. Telehealth and Technology

By using our telehealth services, you acknowledge:

• There are limitations to virtual care (e.g., no physical exam).

• Technology (internet, video conferencing) may involve risks, including service interruptions.

• You are responsible for ensuring a private, secure environment during visits.

We use secure, HIPAA-compliant platforms for care delivery and documentation.

4. Payments and Insurance

• You are responsible for understanding and managing your payment, including insurance coverage, co-pays, or self-pay fees.

• All payments are due at the time of service unless otherwise arranged.

• Missed appointments may result in a fee if not canceled within 24 hours via email at myelmhealth@gmail.com or via phone at 602-556-3434.

5. User Content and Communications

If you submit feedback, testimonials, or questions through our site or email:

• You grant us the right to use and share your feedback (non-identifying) to improve services or inform others.

• You must not submit protected health information (PHI) through unsecured channels like comments or social media.

6. Educational Content and Copyright

All educational content—text, graphics, videos, and branding—is the property of ELM Endocrinology & Lifestyle Medicine, PLLC unless otherwise stated.

• You may view, share, and download content for personal, non-commercial use only.

• You may not reproduce, distribute, or modify our content without written permission.

7. Privacy and Data Security

Your use of our services is also governed by our [Privacy Policy].
We follow HIPAA standards to protect your personal and health information. However, no platform is completely immune to cyber risks. By using our services, you accept this inherent risk.

8. Modifications to Services or Terms

We may modify or discontinue services at any time, without liability.
We may update these Terms periodically. Continued use of our services constitutes acceptance of the revised Terms.

9. Limitation of Liability

We are not liable for:

• Damages from delays, interruptions, or inaccuracies in telehealth or educational services

• Any misuse of educational content or failure to seek appropriate medical care

• Any breach caused by third-party vendors, platforms, or user error

To the maximum extent permitted by law, our liability is limited to the amount paid for services received.

10. Governing Law

These Terms are governed by the laws of the state of Arizona, without regard to conflict of laws principles.

11. Contact Us

For questions about these Terms, contact:

ELM Endocrinology & Lifestyle Medicine, PLLC
📧 myelmhealth@gmail.com
📞 602-556-3434

elm-heath.com

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Download a copy of the ELM Medical Terms of Service here: